Practice Policy

Practice Policy

Lakeside Allied Health is committed to providing the best possible care for members of the Forest Lake and surrounding suburbs.

CODE OF ETHICS

Our Psychologists are registered with AHPRA (Australian Health Practitioner Regulation Agency) and therefore abide by the Australian Psychological Society Code of Ethics. Our social workers are registered with the AASW (Australian Association of Social Workers)

NEW CLIENTS

All clients under the age of 15 require a parent session for the parents/guardians to see their therapist. Clients over the age of 15 are able to see a therapist without a parent session. 

Clients are required to complete an intake form and provide personal and payment details, to engage with psychological care at Lakeside Allied Health. Intake forms are sent electronically after booking.

OUR CLINIC

Lakeside Allied Health is located at 2/3 The Esplanade, Forest Lake. We are on the deck beside the coffee shop

FEES

Registered Psychologist: $195 ($175 for HCC/Pension/Under 16 years) – Medicare Rebate $96.65

Provisional Psychologist: $85 (no Medicare rebate available)

Mental Health Social Worker: $184 ($164 for HCC/Pension/Under 16 years) – Medicare Rebate $85.20

PAYMENTS

Payment must be made at the conclusion of your consultation. EFTPOS facilities are available. We also have the facilities to keep your card on file in encrypted software and charge automatically for your convenience.

REFERRAL & MEDICARE CLAIMING

To receive a Medicare rebate with a psychologist or accredited mental health social worker clients need a Mental Health Care Plan or Eating Disorder Plan from their GP,  if eligible.

We do our best to monitor the amount of sessions clients have had and send reminders when clients require a MHCP/EDP review. Although the responsibility remains with the client to ensure the referral is up to date, in order to receive rebates. 

Registered Psychologist rebates for 51 minute consultations are $96.65. Accredited mental health social worker rebates for 51 minutes consultations are $85.20.

PRIVATE HEALTH INSURANCE CLAIMING

We are unable to process private health insurance claims and therefore clients must pay in full and then submit a claim themselves with their fund. Please note clients cannot claim through Medicare and Private Health Insurance at the same time. 

NDIS CLAIMING

If you are plan-managed we will send the invoice to your plan management for payment. Self-managed patients need to pay at the end of your consultation.

CANCELLATION POLICY

Lakeside Allied Health is committed to providing a high level of client care. As part of this commitment we have a 24 hour cancellation policy for all appointments. Appointments can be cancelled via phone, email or by responding N to your SMS reminder. A late cancellation fee will be incurred for cancellations made within 24 hours, a non-attendance fee will be incurred for clients who fail to attend their appointments. Please note you will not be eligible to receive a rebate from Medicare for late cancellation or a no show fee.

Cancellation fees for Registered Psychologists and Accredited mental health social workers:

Within 24 hours $66

No Show $99

OPENING HOURS

The therapists at Lakeside Allied Health practice on different days, but usually Monday through Saturday.

For all enquiries please contact our Clinic Manager on 07 3172 9088 or via email at admin@lakesidealliedhealth.com.au.

LETTERS & REPORTS

If you require a letter or report written (this includes special consideration forms for school/university), please send a written request via admin to your psychologist. Letters and reports will incur fees with no Medicare rebate. Please note we DO NOT provide reports for family court purposes.

EMERGENCIES 

Lakeside Allied Health is not an emergency or crisis service. If you find yourself in an emergency situation please visit your local GP or Emergency Department.

PATIENT CONDUCT

We expect all clients and their families to treat our staff with respect and do not accept the use of inappropriate language, violent, aggressive or offensive behaviour. If a client does not abide by this conduct Lakeside Allied Health has the right to cease ongoing treatment. 

FEEDBACK & COMPLAINTS

Lakeside Allied Health welcomes feedback from all clients. If there are any matters you wish to raise please send an email to our clinic manager at admin@lakesidealliedhealth.com.au

PRIVACY

Lakeside Allied Health is committed to providing comprehensive clinical psychological care to all individuals and families, and in doing this, privacy is an essential value. In line with this, psychology/social work consultations are not allowed to be recorded without permission of both the therapist and client. 

All client information is kept strictly confidential. Staff are committed to maintaining patient confidentiality at all times. In cases where individual therapists need support, the clinic director will be engaged to deal with client matters. Lakeside Allied Health uses Halaxy software. For more information see Halaxy Terms of Use and Halaxy Privacy Policy. 

If clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints/  

 

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Office Hours

Monday-Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed

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